The Role of Strategic Dialogue in Reducing Organizational Conflict

Khalil, Hashim

doi:10.25673/123796

Proceedings of International Conference on Applied Innovation in IT · 2026/03/31 · Vol. 14 · Issue 1 · pp. 1713–1719

The Role of Strategic Dialogue in Reducing Organizational Conflict

Hashim Mahdi Abd and Areej Saeed Khalil

📄 Download PDF DOI: 10.25673/123796

Abstract

This study examines the role of strategic dialogue in reducing organizational conflict at Al-Mustansiriya University. Organizational conflict in academic institutions often arises from competing personal interests and insufficient engagement of top management in fostering constructive dialogue. To address this issue, the study adopts a descriptive-analytical approach based on data collected through a structured questionnaire. The study sample consisted of administrative and academic staff at different managerial levels. Out of 73 distributed questionnaires, 67 valid responses were obtained and analyzed using SPSS software. The analysis focuses on the dimensions of strategic dialogue (principles, process, and individuals) and their relationship with organizational conflict at multiple levels. The results indicate a significant negative relationship between strategic dialogue and organizational conflict, suggesting that more effective dialogue practices contribute to conflict reduction. Among the dimensions, principles and process show the strongest associations with organizational conflict, whereas the individual dimension demonstrates a weaker relationship. Regression analysis further reveals that strategic dialogue has a statistically significant effect on reducing organizational conflict, particularly at the organizational level, while its effects on self-conflict and individual-level conflict are not statistically significant. The findings emphasize the importance of structured and participatory dialogue processes in enhancing organizational harmony and mitigating conflict within academic institutions.

Keywords

Strategic Dialogue Organizational Conflict Conflict at the Organization Level.

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