The study evaluates the implementation of the ISO 21001:2018 Educational Organizations Management System (EOMS) standard at the College of Arts, Al-Mustansiriya University using an IT-supported checklist-based approach. The main objective is to measure the gap between current institutional practices and the requirements of the international standard. A case study methodology was adopted, and data were collected through structured checklists, field observations, and interviews. Descriptive statistical tools were used to analyze compliance levels across key requirements, including organizational context, leadership, operation, performance evaluation, and improvement. The results indicate an overall compliance level of 31%, corresponding to a 69% implementation gap. The most significant deficiencies are observed in operational processes, internal audits, performance evaluation mechanisms, and continuous improvement practices, while relatively better performance is found in organizational context and stakeholder awareness. The findings reveal limited institutional readiness, insufficient documentation, and weak integration of quality management principles into academic and administrative processes. The study concludes that although partial alignment with ISO 21001:2018 exists, substantial managerial and structural improvements are required. It recommends strengthening quality culture, staff training, documentation systems, and integration of ISO-based practices across all levels of institutional governance.
Keywords
Quality Management System for Educational InstitutionsInternational Standard ISO 21001:2018.
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