Proceedings of International Conference on Applied Innovation in IT  ·  2026/03/31  ·  Vol. 14  ·  Issue 1  ·  pp. 1687–1695
The Impact of Technological Innovation on Service Design: A survey study at the Dowaly Private Hospital
Nabeel Mohammed Ali Hussein and Shifa Balasim Hassan
📄 Download PDF DOI: 10.25673/123793
Abstract
The research aims to analyze the impact of technological innovation on service design at Dowaly Private Hospital. It included a study of the role of technological innovation in meeting the needs of patients through the design of services and the extent to which patients’ satisfaction with the provided medical and health services is achieved. The study was applied in Dowaly Private Hospital to achieve the research objectives and hypotheses. The research problem lies in employing technological innovation at work using modern medical devices and technologies, providing medical and health services that fit the needs of patients, and attracting patients by creating a positive mental image of the hospital in the research sample. A random sample of (110) individuals was selected from specialist doctors, nurses, and units supporting medical activities in the hospital units, representing part of the study population (150). At the 99% confidence level, the correlation coefficient between service innovation and service design is 0.774, indicating a strong positive relationship with statistical significance. That there is a statistically significant association between service innovation and service design is the first sub-hypothesis of the fundamental hypothesis, and this proves it. The statistical analysis results proved that the interest in technological innovation was at a high level in the design of services that achieve patient satisfaction, with the weakness of the training and development activity and the lack of opportunity for the medical staff to join the specialized training courses. The study suggests the need to pay attention to the internal arrangement of the hospital and waiting and using electronic reservation systems.
Keywords
Technological Innovation Service Design Dowly Private Hospital Customer Satisfaction.
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