Proceedings of International Conference on Applied Innovation in IT · 2026/03/31 · Vol. 14 · Issue 1 · pp. 1611–1616
Assessment of the Current Compliance Management System to Enhance the Quality of the Smart Ration Card in Accordance with the International Standard (ISO 37301:2023)
Shaimaa Salah Saifi Gomair Elias and Ghani Dahham Al-Zubaidi
This study evaluates the effectiveness of the Compliance Management System (CMS) implemented by the General Company for Foodstuff Trading in Iraq, with a focus on improving the quality of the Smart Ration Card system in accordance with ISO 37301:2023. A mixed-method approach was adopted, combining a structured compliance checklist, semi-structured interviews with 31 department managers, and descriptive statistical analysis including mean scores, standard deviation, and gap analysis. The results indicate that the overall compliance level is moderate, with a total mean score of 3.50 and a corresponding gap of 70%, reflecting partial alignment with ISO 37301 requirements. The strongest performance was observed in defining the scope of the compliance management system (mean = 3.82), while compliance obligations and system implementation recorded the lowest scores (mean = 3.25 and 3.29 respectively), indicating critical implementation gaps. The findings suggest that although the organization demonstrates an acceptable level of compliance awareness, deficiencies remain in risk assessment integration, stakeholder alignment, and system-wide implementation. The study concludes that full compliance with ISO 37301:2023 requires strengthening internal governance structures, enhancing compliance culture, and improving digital integration within the Smart Ration Card system.
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