Proceedings of International Conference on Applied Innovation in IT
2022/03/09, Volume 10, Issue 1, pp.43-49

Linguistic Difference of Human-Human and Human-Chatbot Dialogues about COVID-19 in the Russian Language

Aleksandr Perevalov, Aleksandr Vysokov, Andreas Both

Abstract: This work describes the quantitative analysis of the linguistic difference in human-human and human-chatbot dialogues. The research is based on conducting a set of experiments where respondents communicate with a human or a chatbot in the domain of COVID-19 questions. In the case of the human-human dialogues, the approach of the inverted "Wizard of Oz" experimental setting is used. During the experiments, 35 humanhuman and 68 human-chatbot dialogues in Russian language were performed. The dialogues were collected

Keywords: Quantitative Text Analysis, Human-Chatbot Interaction, Human-Computer Interaction, Chatbot Interaction Design, Language Features, Wizard of Oz, COVID-19

DOI: 10.25673/76931

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